Maintenance

Work Orders

Any resident requiring maintenance assistance should call the Melrose Housing Housing Authority management office at 781-665-1622. During weekends and holidays or if there are after-hour emergencies, please call 781-665-1622. An answering service will relay the message to maintenance staff. A maintenance staff member qualified to handle the repair will respond to the call.

After Hours Emergency Work Orders

When calling with a maintenance emergency after hours 781-665-1622. It is important to give the answering service the following information:

  • Your Name
  • Your Address
  • A return phone number where you can be reached
  • A description of the problem

In the event of emergency such as a fire, call 911 immediately.

Routine Work Orders

A routine work order will be completed during regular business work hours as expedient.

Examples are:

  • Faulty refrigerator
  • Stove/burner problems
  • Toilet running
  • Faulty switch
  • Leaky faucet
  • Clogged drain in sink or tub
  • Leaks that do not affect health and safety
  • Closet door off the track
  • Broken screen for a door or window
  • Appliance making a noise
  • Light not working

Routine work orders should be called in as soon as you are aware of the problem. Do not wait until inspection to report an issue.

Emergency Work Orders

A maintenance emergency is any situation that may cause a safety problem for people, or would otherwise cause damage to an apartment or building.

Examples:

  • Front door security breach
  • Smoke detectors
  • Carbon Monoxide Det.
  • Intercoms
  • No Electricity
  • No Heat
  • No Hot Water
  • Back ups/stoppages
  • Generators
  • Fire protection
  • Water leaks
  • One elevator down
  • Broken windows
  • Graffiti removal
  • Apartment door security
  • Major tripping hazards
  • Elevator failure (all elevators)
  • Appliance repair/replace
  • Window (stuck open)