Maintenance

Work Orders

Any resident requiring maintenance assistance should call the Melrose Housing Housing Authority management office at 781-665-1622. During weekends and holidays or if there are after-hour emergencies, please call 781-665-1622. An answering service will relay the message to maintenance staff. A maintenance staff member qualified to handle the repair will respond to the call.

After Hours Emergency Work Orders

When calling with a maintenance emergency after hours 781-665-1622. It is important to give the answering service the following information:

• Your Name
• Your Address
• A return phone number where you can be reached
• A description of the problem

In the event of emergency such as a fire, call 911 immediately.

Routine Work Orders

A routine work order will be completed during regular business work hours as expedient. Examples are:

Routine work orders should be called in as soon as you are aware of the problem. Do not wait until inspection to report an issue.

Emergency Work Orders

A maintenance emergency is any situation that may cause a safety problem for people, or would otherwise cause damage to an apartment or building. Examples are: